PRE-CONFERENCE
Wednesday, January 28, 2009 |
| 7 am - 7 pm |
Registration/Hospitality
Desk Open |
| 9 am - 5 pm |
Pre-Conference
Specialty Tracks***
|
| |
Emergency
& Critical Care Tracks—
Sponsored by Pfizer |
| 9:10 am - 10 am |
Getting
Clients to Say "Yes" to Recommended Services
— Lowell Ackerman DVM, DACVD, MBA, MPA |
| 10:10 - 11 am |
Proven Marketing
Strategies to Build Emergency Practices — Robin
Brogdon, MA |
| 11:10 am - Noon |
Practical
Tools to Optimize Operational Performance in Emergency
Practice — Jim Clark DVM, MBA |
| 1:10 - 2 pm |
Designing
Veterinary Emergency Compensation Packages that
Promote Collaboration — Alexia Maclae DVM,
CBI |
| 2:10 - 3 pm |
Know Your
Numbers: Key Performance Indicators in Emergency
Practice — Expert Panel: Jim Clark DVM, MBA,
Dick Goebel DVM, Alexia Maclae DVM, CBI,Lloyd Meisels
|
| 3:10 - 4 pm |
Smoothing
the Interface Between the ER Team and the Daytime
Team — Elisa Mazzaferro, DVM,MS, Phd, DACVECC
|
| 4:10 - 5 pm |
Primal Leadership
in the ER: Learning to Lead with Emotional Intelligence
— Shawn McVey, MA, MSW |
| |
Solo/Small
Practice Track |
| 9:10 - 10 am |
How to Hire,
Fire and Develop Staff When You're Too Small for
a Practice Administrator — Karyn Gavzer, MBA,
CVPM |
| 10:10 - 11 am |
The Carrot
Principle: Rewarding Employees with Praise and Recognition
— Brie Messier, MA |
| 11:10 am - Noon |
Legal Compliance
is the Best Insurance (personnel files, grievances
process, benefits administration, terminations,
alternative work week scheduling) — Charlotte
Lacroix, DVM, JD, & Katherine Dobbs, RVT, CVPM,
PHR |
| 1:10 - 2 pm |
The Marketing
Must Haves and Must Do's on a Limited Budget —
Robin Brogdon, MA |
| 2:10 - 3 pm |
Using Financial
and Key Performance Indicator Data to Make Sound
Business Decisions — Karen Felsted, DVM, MS,
CPA, CVPM |
| 3:10 - 4 pm |
How to Evaluate
and Select New Technology For My Practice That Will
Pay For Itself — Panel Discussion: Christine
Stafford, Anthony DeCarlo, Dave Zavgno |
| 4:10 - 5 pm |
When to
Spend Money and Where to Get It — Annemarie
Murphy |
| 3 - 6 pm |
Expo Set-Up |
| 7 - 8:30 pm |
Welcome
Reception |
|
|
CONFERENCE
Thursday, January 29, 2009 |
| 7 am -1 pm |
Registration/Hospitality
Desk Open |
| 8 - 9:15 am |
Expo Open
|
| 8 - 9:15 am |
Welcome
Breakfast — Sponsored by CareCredit |
| 9:15 - 10 am |
Key
Note Speaker: David
C. Beyer, MD, FACR, FASTRO — "Lessons
from the Human Side of Medicine: Building Multiple
Practices |
| 10:15 - 11:15 am |
Concurrent
Specialty Issues |
| A-1
Creating the
Future: Trends to Know and Use Now — Karyn
Gavzer, MBA, CVPM |
| A-2
Life Stages of Specialty Practices: Entrance, Growth,
Attracting the Best and the Brightest, Exit Strategies
— Anthony DeCarlo, CEO/VMD |
| A-3
The Large Financial
Impact of Small Operational Changes in Your Practice
— Karen Felsted, DVM, MS, CPA,CVPM |
| A-4
Maximizing Practice
Value: A Practice Appraiser's View of Specialty
Medicine — Dick Goebel, DVM |
| 10:15 - 11:15 am |
Open
Discussion |
| Unique Compensation
Models for Specialists — Jim Clark, DVM, MBA,
Alexia Maclae, DVM, CBI, Shawn McVey, MA, MSW, Mona
Bishlawi, MBA |
11:15 - 11:30 am
|
Break —
Sponsored by PetRays Veterinary Telemedicine Consultants |
11:30
- 12:30 pm
|
Concurrent
Specialty Issues |
| B-1
What's New in Benchmarking: The VetPartners and
NCVEI Project — Amanda Donnelly, DVM, MBA |
| B-2
Update on Corporate
Activities Related to Emergency & Specialty
Practice — Brian Cassell, DVM |
| B-3
Smoothing the
Interface Between the ER and the Daytime Team —
Elisa Mazzaferro, DVM, MS Phd, DACVECC |
| B-4
The Evolving Specialty Hospital — Wayne Usiak,
AIA, NCARB |
| 11:30 - 12:30 pm |
Open
Discussion |
| Strategies
for Dealing with a Soft Economy — Dick Goebel,
DVM, Karyn Gavzer, MBA, CVPM, Lorraine List, CPA,
CVA, Karen Felstead DVM, MS, CPA, CVPM |
| 12:45 - 3:45 pm |
Lunch
for Workshop Attendees* |
| 1:45 - 3:45pm |
Workshop*
Building a Winning Team: Coaching,
Hiring, Training for Success |
| 1:45 - 3:45pm |
Workshop*
How Much Money Should I Be
Making |
| 6 - 7 pm |
Cocktail
Party |
| 7 - 9 pm |
Award Dinner
— Sponsored by Hill’s |
| |
| Friday,
January 30th, 2009 |
| 7 am - 2:30 pm |
Registration/Hospitality
Desk Open |
| 8 - 9 am |
Breakfast
— Sponsored by Nestle-Purina |
8 - 9 am
|
Expo Open,
Sponsor Recognition |
| 9 - 10 am |
Morning
Speaker: Shawn
McVey — "Redefining Success: Lessons
for Leadership Beyond the Managed Practice"
|
10:15 - 11:15 am
|
Concurrent
Specialty Issues |
| C-1
How To Build
Referrals by Improving the Specialists rDVM Relationship
— Amanda Donnelly, DVM, MBA |
| C-2
Stress Management:
Your Health and the Health of Your Practice Depends
On It — Kathleen Ayl, Psy.D. |
| C-3
The Large Financial Impact of Small Operational
Changes in Your Practice — Karen Felsted, DVM,
MS, CPA, CVPM |
| 10:15 - 11:15 am |
Open
Discussion |
| How To Find
and Work Well With a Hospital Administrator —
Robin Brogdon, MA, Katie Newbold, CVPM, LVT, Jim
Clark, DVM, MBA, Elisa Mazzaferro, MS, DVM, PhD,DACVECC
& Brie Messier, MA |
| 11:15 - 11:30 am |
Break —
Sponsored by PetRays Veterinary Telemedicine Consultants |
| 11:30 - 12:30 pm |
Concurrent
Specialty Issues |
| D-1
Update on Corporate
Activities Related to Emergency & Specialty
Practices — Brian Cassell, DVM |
| D-2
Understanding Biology Driven Human Emotions in Practice
— Kathleen Ayl, Psy.D |
| D-3
Feline Growth Opportunities — Steve Fox, DVM
|
| 12:45 - 1:30 pm |
Lunch —
Sponsored by the Apothecary Shop |
| 12:45 - 1:30 pm |
Expo Open |
| 1:30 - 2:15 pm |
Keynote
Speaker: Dave
O’Brien, VP — "The Millennial
Generation: Your New Worker, Your New Challenge"
|
2:30 - 4:30 pm
|
Workshop
— Sponsored
by BDA
Building a State of the Art Specialty Facility
that is Professional, Profitable AND Affordable
|
| |
| Saturday,
January 31st, 2009 |
| 7 am - 1 pm |
Registration/Hospitality
Desk Open |
| 8 - 9 am |
Expo Open |
| 8 - 9 am |
Breakfast |
| 9 - 9:45 am |
Keynote
Speaker: Dorothy
Leeds — "The Secret Power of Questions"
|
| 10 - 11 am |
Expo tear
down |
| 10 - 11 am |
Concurrent
Specialty Issues |
|
E-1
Tracking Profit
Centers By Specialties — Lorraine List, CPA,
CVA
|
|
E-2
Identifying Strategic Design Decisions for Specialty
Practices — Mark Hafen
|
| E-3
Referral Accreditation:
What We Have Learned So Far — Laurie Miller, RVT, CVT, AAHA Practice Consultant |
| E-4
What's New in
Benchmarking: The VetPartners and NCVEI Project
— Amanda Donnelly, DVM, MBA |
| 11 - 11:15 am |
Break —
Sponsored by PetRays Veterinary Telemedicine Consultants |
| 11:15 am - 12:15
pm |
Concurrent
Specialty Issues |
| F-1
Feline Growth
Opportunities — Steve Fox, DVM |
|
F-2
Creating the
Future: Trends to Know and Use Now — Karyn
Gavzer, MBA, CVPM
|
| F-3
Internal Marketing:
Low Risk, High Return — Robin. Brogdon, MA
|
| 12:30 - 3:30pm |
Lunch
for Workshop Attendees* |
| 1:30 - 3:30pm |
Workshop*
Power, Money and Risk: Don't
Let Your Practice's Structure Restrict Your Growth
|
| |
Workshop*
Smart Questions: Learn The
Power of Smart Questions To Build Relationships
and Gain Cooperation and Control |
| 3:45 - 5:45pm |
Workshops**
Creating and Sustaining a
Private Practice Residency Program |
| |
Workshop**
Powering The Possibilities:
Using the Personality Index |
| 7 - 10 pm |
Themed Event
— Sponsored by Novartis |
| |
| Sunday,
February 1, 2009 |
| |
Departure |
|
* Workshop is an additional
$50.
Lunch is served. Space is limited
|
** Worshop is an additional
$30.
Space is limited.
|
***
Pre-Conference
Specialty Tracks are $220.
|
|
